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FAQs

FAQs (Frequently Asked Questions) for Baxie – Your designer handbag sharing platform

1. What is Baxie?

Baxie is an online sharing platform for designer handbags. You can borrow a handbag for 2, 3 or 4 months and live out your personal style with different It-bags.

2. Which brands does Baxie offer?

At Baxie we have a great selection of designer handbags from Dior to Saint Laurent. Whether you are looking for a classic chic bag or the latest trends, you will find the bag that suits your style most.

3. Do I have to create a customer account?

Yes, in order to use our service, it is necessary to create a customer account.

4. Is there an age limit for using Baxie?

Yes, you must be at least 18 years old to use Baxie.

5. How can I borrow a handbag?

Simply select the bag you want and the rental period, add it to your shopping cart and follow the instructions for payment. As soon as the payment has been received and you have received a confirmation email, the bag will be sent to you as soon as possible.

6. Can I extend my rental period?

Yes, it is possible to extend the rental period. Please contact our customer support team at hello@baxie.ch for more information.

7. How does the return process work?

The return shipment will be made in the original packaging, so please keep it. You will receive instructions and a pre-paid label to make the return shipment as easy as possible.

8. What happens if the bag gets damaged?

Minimal signs of wear are permitted and are part of normal use. We understand that the handbag is worn. Slight signs of wear are included in our service.

9. How to handle major damages?

In the event of major damages, you will have to pay a deductible, depending on the severity of the damage. Details can be found in our general terms and conditions.

10. Are there care instructions for the bags?

We recommend that you handle the handbags with care. You will receive a cosmetics bag as a gift with every order. Be sure to use this to prevent damage to the inside of the bag and to keep your essentials such as make-up, lip gloss, pens etc. safe.

11. What advantages does Baxie offer compared to buying a designer handbag?

Baxie allows you to experience different designer handbags at a fraction of the purchase price without being permanently tied in.

12. How is the payment process?

Payment is processed via WooPayment. You can make your payments conveniently and securely. If you have any questions about payment, please do not hesitate to contact us.

If you have any further questions, please contact our customer support team at hello@baxie.ch gladly at any time.